Establishing the Foundation for Effective Teamwork

October 4, 2018

Establishing the Foundation for Effective Teamwork

How do you unite three global groups into one cohesive team and set them up for success?

Finding a sustainable solution to that question ranked at the top of Darci Kleindl’s task list when she accepted the role of general manager of sales enablement and sales excellence for the Microsoft Business Solutions (MBS) organization within the Dynamics division. With a global team of customer support managers, all of whom work with diverse clientele, and a team of leaders who drive worldwide standards for sales basics and external and internal readiness, Kleindl needed a way to understand her team while redefining their purpose and place in the company.

She decided to create a comprehensive leadership and team development program in order to enrich her work culture with trust, collaboration and accountability.  “I wanted to give my colleagues a picture of who they are, from their own understanding as well as from other people’s perspective,” states Kleindl.  She chose The Five Behaviors of a Cohesive Team™ to be the foundation of her program.  “It was critical for us to adopt a common language and framework that fit with other models and existing initiatives.  The Five Behaviors provides a comprehensive assessment of the team’s current state while providing clear guidance toward next steps.”

Based on the New York Times best-selling book by Patrick Lencioni, The Five Dysfunctions of a Team, Lencioni maintains that the single most untapped competitive advantage is teamwork.  To gain this advantage, teams must:

  • Trust one another,
  • Engage in Conflict around ideas,
  • Commit to decisions,
  • Hold one another Accountable, and
  • Focus on achieving collective

The Five Behaviors of a Cohesive Team™ program, is an assessment-based learning experience that helps people discover what it takes to build a high-performing team.  Incorporating Lencioni’s five dimensions listed above, the assessment evaluates each participant’s perspective regarding the work team, plus assesses each participant’s personality characteristics.  The personality component of the assessment can be based on All Types, which is specifically designed for teams that currently use tools based on Carl Jung’s theory of psychological types, like the MBTI® instrument[1], as their preferred indicator of personality.  Or, the personality piece of the assessment can be based on the DiSC which assesses people’s tendencies of Dominance, Influence, Steadiness, and Conscientiousness.

To be a high-performing team in the competitive tech industry is not an easy feat, but with the Five Behaviors set as their foundation, Kleindl’s agile MBS group now has the common language and tools to continuously strengthen their teamwork.  The team’s progress on accountability has allowed them to understand their roles and expectations on an individual level as well as company-wide, which has increased their productivity and visibility as an organization.

The great benefit to this program is that it allows teams to connect their existing language and understanding of personality to The Five Behaviors™ model of trust, conflict, commitment, accountability and results.